FAQ

Answers to the questions studio owners, crews and students ask us most often before getting in touch.

Frequently asked questions

Below are the questions that come up before an enquiry: what we do, how we work and how ordering goes. If yours is missing, the contact page will reach us directly.

Who is jurnexio for?

We work mainly with small studio owners, broadcast and live-stream crews, colleges and production students across the UK. The common thread is a studio that needs to run cleanly and repeatably. We do not require a particular size of space or budget; we ask only that you describe what you have and what you want to improve.

Which services do you offer?

We offer five: studio setup planning, camera operation training, lighting design, sound and audio workflow, and live show workflow review. Each can be booked on its own or combined, for example planning a studio layout and then lighting the main set. The services page describes each one in more detail.

Do you come to our studio?

Most of our work is best done in your own space, because layouts, light and sound depend on the room. Where that is not practical, a first conversation by phone or e-mail can cover a good deal. We confirm in writing where the work will take place before anything is agreed.

Do I need to own particular equipment?

No. We plan around what you already have and suggest changes only where they make a real difference. If new equipment would help, we describe what it needs to do rather than steering you towards a particular maker. Many improvements involve placement, cabling and routine rather than purchases.

How does a training session run?

Camera training is hands-on. Owen works with operators on framing, movement and focus using your own cameras, one exercise at a time, reviewing recordings together as you go. Sessions are arranged to suit your crew's availability, and we agree the focus beforehand so the time is used on what matters to you.

What does a workflow review involve?

We observe or discuss your gallery, cueing and communication routines, then write up practical improvements in plain language. The report lists who does what, where shows tend to slip and what to change first. You keep the document and can use it to brief your crew afterwards.

How do I order and pay?

You send an enquiry through the contact page. We reply with a written quotation or confirmation, and once you accept it we issue an invoice, paid by bank transfer. Nothing is bought on the website itself. Current figures are on the prices page.

What happens if I need to cancel?

Cancellations and refunds follow our payment and refund policy, which sets out what applies at each stage. If your plans change, tell us as early as you can and we will explain where things stand in writing, so there is no ambiguity for either side.

Still have a question

Ask us directly about your studio

Write to us through the contact page with a few lines about your space and what you need. We will read it and reply with a clear answer or a written proposal.

Contact

Before you write

Preparing a useful first enquiry

A short, specific message lets us respond properly the first time. You do not need technical language or a full specification. A few plain details about your studio, your crew and your aim are enough to begin a sensible conversation.

Describe your space

Tell us roughly how large the studio is, what it is used for and what kind of show or recording you make. Mention the equipment you already own and any constraints, such as a shared room or a fixed ceiling height. Photographs or a rough sketch help, but a written description is enough. The more clearly we understand the room, the more precisely we can suggest where to start.

Name the problem

Say what is not working: tangled cabling, flat lighting, uneven sound or a gallery that struggles at cue points. If you are not sure, describe a recent show and where it felt untidy. We would rather read an honest account of a difficulty than a polished brief, because it points us towards the right service and the right person on the team.

Share your timing

Let us know whether you have a launch, a series or a course start in mind, and how flexible the dates are. Tell us who will be available on your side and how many people would take part in any training. We confirm dates in writing, so an approximate window is a good starting point for discussion.