Payment and Refund Policy

This policy explains how orders for the services of jurnexio are confirmed and paid for, and how cancellations and refunds are handled. The prices of our services are published on this website; nothing is bought or paid for on the site itself.

How prices and orders are agreed

The prices of our services are those published on this website on the day of your enquiry. To order, write to us at hello@jurnexio.info or call 01248 370142; we reply with a written confirmation of the service, its price and the date. The order becomes binding once you accept that confirmation, and the invoice follows.

Changes and cancellations by you

You can cancel or move an appointment free of charge up to 48 hours before the agreed time by calling 01248 370142 or writing to hello@jurnexio.info. If you cancel later, or nobody is there when we arrive, we may charge for work already done and for costs we can no longer avoid, though we would rather find a new date.

If we cannot keep an appointment

Should we be unable to keep an agreed date, we contact you without delay, explain the reason and propose another appointment at the earliest opportunity. If you prefer not to reschedule, we refund what you have paid for the part of the service that was not provided, in full and without any charge for the cancellation.

How a refund is made

We return money through the method used for the original payment, normally within 14 days of agreeing the refund with you. If that method is no longer available, we ask for your bank details at hello@jurnexio.info and transfer the amount free of charge. Services provided in full are not refunded; for partly finished work we charge the completed part and return the rest.

Payment terms

Unless otherwise agreed, payment is due within 14 days after invoicing, and the accepted methods are listed on each invoice, which we send to you by email. Where an advance payment or payment by instalments has been agreed, the amounts and the dates are set out in the quotation. If an invoice remains open, we send a written reminder.

Complaints about our work

Complaints about the quality of a service should reach us at hello@jurnexio.info within 14 days of the work being finished, or by telephone on 01248 370142 before then. We reply within a few working days and agree with you how the matter will be put right, by reworking the service or by refunding part of the fee.